Effective 9 October 2026 · SGA-2026-10-09-v2
Cancellation & refunds
This common policy applies to all seven cohort courses. Your written offer shows the first teaching session and exact refund deadline. An agreed additional benefit and applicable statutory rights remain available.
Cancellation and seven-day refund window
You may cancel by emailing admissions before the first teaching session or within seven days (168 hours) after that session starts, for a full refund of the programme amount paid, including tax collected. No academy cancellation or gateway-fee deduction is made. The first teaching session means the first scheduled instructional class, not a sales call or optional orientation. The offer shows the deadline in IST. A request received by the deadline qualifies even if processed later. The window is not extended by missed classes. After it closes, voluntary withdrawal, non-attendance or changes of mind do not normally qualify for a refund; statutory rights and the provider-change protections below remain available.
Cancellation or changes by ShawGrid
If we cancel your cohort before teaching starts, you may choose a full refund or a future cohort. If we cancel after it starts, you may choose a refund for undelivered teaching, calculated from the proportion of scheduled live teaching hours not delivered; recordings do not count as replacement live hours. If we materially change the instructor, weekly timetable, start date or promised delivery, we will notify you and offer a suitable alternative. If you decline it, the same full-before-start or undelivered-teaching refund applies. Refund rights for deficient or misdescribed services are not restricted by this policy, including where a fuller remedy is required by law.
Requesting and receiving a refund
Email officialmanishshaw@gmail.com with your registered email, programme, offer/payment reference and request. Do not send a card number, CVV, UPI PIN or password. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Eligible refunds will be initiated through Razorpay within five business days after approval, back to the original payment source; bank credit usually takes a further seven to ten business days. We will share the refund reference and assist with delays. Business days exclude weekends and Indian banking holidays. Refunds end access to the refunded programme. Requests and refund initiation are handled by admissions, not automatically by this website.
Transfers and financing
A transfer to a later cohort requires mutual written agreement and seat availability; it is not guaranteed. Any price difference must be disclosed and accepted before transfer. A transfer does not restart an expired refund window, except where required by law or agreed in writing. We do not automatically renew enrolment or debit subscriptions. If you use bank EMI or third-party finance, its repayments and interest are governed by your lender agreement; a course refund does not by itself cancel that agreement.
Provider and contact details
Manish Shaw · ShawGrid Academy
44 Christopher Road, Tangra, Topsia, Kolkata, West Bengal 700046, India